Refund policy

You can request a return within 30 days of delivery. Email support@brilynhollyhandstore.com with your order number to start a return.

Condition
Books must be unread and in original condition. Apparel must be unworn and unwashed, with tags attached.

Signed books
Signed books are final sale, unless they arrive damaged or we sent the wrong item.

Return shipping
The customer pays return shipping, unless the return is due to our mistake. We will email you the return instructions once your return is approved. Items sent back without an approved return cannot be accepted.

Damaged, defective or wrong items
Email a photo and your order number to support@brilynhollyhandstore.com and we will send a replacement at no cost. You do not need to send the item back.

Refunds
Once we receive and inspect your return, your refund is issued to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.

Bulk orders
For 10 or more copies (churches, schools or events), email support@brilynhollyhandstore.com for a quote.